ZMF Media

Refund Policy

Last updated: 10 August 2026

Draft — needs review before launch. This document still needs your registered business name, contact address, and jurisdiction filling in, and should be reviewed by a lawyer before you take real payments.

The $1 trial

Every new account starts with a seven-day trial charged at $1. That $1 is non-refundable — it is a nominal charge that gives you full access to your plan for the week.

If you cancel before the seven days are up, you are never charged the monthly rate. Cancelling takes a couple of clicks in your account settings, and we email you a reminder two days before the trial ends so the first full charge is never a surprise.

Monthly subscriptions

Subscriptions are billed monthly in advance. You can cancel at any time; cancellation stops future charges and you keep access until the end of the period you have already paid for.

We do not automatically refund partial months. If you cancel mid-period, you keep the remainder of what you paid for rather than receiving money back.

When we will refund you

We will refund a charge, in full, in these situations:

  • You were charged after cancelling
  • You were charged twice for the same period
  • A fault on our side made the service substantially unusable for a significant part of your billing period
  • You were charged on an account you did not authorise

Beyond those cases, if you are genuinely unhappy within the first 14 days of your first monthly charge, contact us and explain. We would rather sort it out than argue about it.

Credits

Credits included with your plan have no cash value and are not refundable. If an AI action fails to produce a result, the credits it consumed are returned to your balance automatically — you are never charged credits for something that did not work.

Statutory rights

Nothing in this policy affects any refund or cancellation rights you have under the consumer law of your country. Where local law gives you stronger rights, those apply.

How to request a refund

Email the support address listed on our website from the address on your account, telling us which charge you are asking about and why. We aim to respond within two business days. Approved refunds are returned to your original payment method and usually appear within five to ten business days, depending on your bank.